Terms of Service

The service

CoAgora is software for condominium syndicates. It keeps the syndicate’s financial records, documents, meetings, notices, legal obligations, maintenance and property issues in a shared workspace, with an assistant that answers from those records. Optional connections read a bank account (through Plaid) or a Gmail mailbox (read-only).

CoAgora is offered to condominium syndicates in Canada and the United States. Features may change, and the service may be interrupted for maintenance or updates.

CoAgora is operated by EJM Solutions Inc.

Accounts and access

• Join with an administrator’s invitation or create a workspace for your syndicate. Each person uses their own account.
• You must confirm your email address before you can open a workspace.
• Administrators confirm each sign-in with a second step: a code sent to their email address or, if they choose, an authenticator app. Keep your password, your codes and your authenticator to yourself, and tell your administrator if you think your account was used by someone else.
• Your role (administrator, board member or read-only member) decides what you may see and change. The syndicate’s administrators manage roles and can remove access.
• CoAgora may make a workspace read-only or suspend it, for example when an account is overdue, for a security concern, or when the syndicate asks for it in writing. Read-only keeps every record viewable and exportable; a suspended workspace cannot be opened. Nothing is deleted, the workspace’s administrators are told by email, and access comes back as it was when CoAgora restores it.

The syndicate’s records

The records in a workspace belong to the syndicate. CoAgora stores and processes them only to provide the service to that syndicate, as described in the privacy notice. Workspaces are kept separate; one syndicate’s records are never shown to another.

The syndicate remains responsible for its own books, decisions and legal filings, and for checking what it records in CoAgora. The software helps keep those records; it does not replace the syndicate’s accountant, lawyer or other professional advice.

Suggestions need your confirmation

The assistant, mailbox reading and bank matching produce suggestions that may be incomplete or mistaken. Nothing they propose is saved until a member with the right role reviews and confirms it. Check each suggestion before you confirm it.

Connected services

Connecting a bank feed, a Gmail mailbox or the assistant is optional. Each connection also follows the terms of its provider (Plaid, Google, and the AI provider named in Settings). An administrator can disconnect a service at any time; the privacy notice explains what is deleted when they do.

Acceptable use

• Use CoAgora only for the syndicates you are a member of, and only within your role.
• Do not try to reach another syndicate’s workspace, test the service’s security without permission, or interfere with its operation.
• Do not upload content you have no right to share, or content that is unlawful.

Subscriptions, cancellation and refunds

• The trial is free and needs no card. Nothing is charged unless an administrator chooses a plan and pays for it.
• A subscription renews automatically at the end of each monthly or annual period until it is cancelled. Prices are before tax; applicable taxes are added at checkout.
• An administrator can cancel at any time, from the workspace’s billing page or by writing to us. The plan stays active until the end of the period already paid and is not renewed after that.
• After a subscription ends, the workspace becomes read-only: every record stays viewable and exportable, and nothing is deleted unless the syndicate asks for it.
• When a free trial ends without a subscription, the workspace becomes read-only in the same way: every record stays viewable and exportable, and nothing is deleted.
• Payments are not refunded for a partial period, including when a plan is cancelled or moved to a lower plan part-way through a period. Credit and voice-minute packs are not refundable once bought.
• If you were charged in error or twice, write to us and we refund that charge.
• We tell administrators by email at least 30 days before a new price applies at renewal.

Changes and contact

These terms may be updated as the service changes; the date above shows the latest version. Significant changes are announced to workspace administrators before they take effect. These terms are governed by the laws of Québec and the federal laws of Canada that apply there.

For questions about your access or your syndicate’s records, contact your syndicate’s administrator. For privacy requests, see the contact in the privacy notice.